(This post is part 3 of a short series on 4 Skills for Healthcare Leaders)
Just like the nurse I mentioned that was tweeting about her boring meeting, your employees and patients are probably tweeting or facebooking about things they don’t like too (or maybe things they do like).
I would suggest that in order to maximize success as a leader at your facility, you will want to not only listen, but engage your stakeholders in a social way in order to learn more about them and their needs. Listening to their needs shouldn’t be a new idea, it’s just nowadays when someone is unhappy, 10,000 people hear about it within 5 minutes.
There is no more hiding the bad…or the good!
Don’t believe me? Check out http://www.SocialMention.com and try searching “Clear Medical Network” or the name of your facility in parentheses.
Interesting?
The key issue is that your reputation matters for recruiting and retaining hard to find:
- Physicians
- Nurses
- Surgeons
- Therapists
- Executives
- and others
In order to operate and flourish in an industry facing these shortages of skilled people, you (not just HR or Marketing) will need to find and engage your future doctors, executives, nurses, patients, and everyone else. On top of that, you also have marketing to patients as well.
That is why I believe that having Social Media Savvy will be a key skill.
We’ll see you tomorrow for the third skill topic: Caring.
Learn about Social Media:
- Guide to Twitter: http://mashable.com/guidebook/twitter/
- Guide to Facebook: http://mashable.com/guidebook/facebook/
- Social Media in Healthcare: http://www.ClearMedicalNetwork.com
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About the Author: Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions. When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects. He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.
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